Frequently Asked Questions
Everything you need to know about your Akubra purchase.
How do I determine my correct hat size?
To find your perfect fit, measure the circumference of your head approximately 1cm above your ears using a soft measuring tape. Our hats are sized in centimeters, and we recommend rounding up if you fall between sizes.
What is the standard shipping timeframe?
Domestic orders are typically processed within 2-3 business days. Depending on your location, standard shipping takes 5-7 business days, while express options are available at checkout for faster delivery.
Can I return or exchange my hat if it doesn't fit?
Yes, we offer a 30-day return policy for all unworn items in their original packaging. You can opt for a full refund or a size exchange, provided the hat is in its original condition.
How should I care for my felt hat?
Avoid exposing your hat to extreme heat, such as the rear window of a car. To clean, use a soft-bristled brush in an anti-clockwise direction. If it gets wet, let it dry naturally at room temperature.
Do you offer international shipping?
We ship our iconic headwear worldwide. International delivery times vary by destination, typically ranging from 10-21 business days. Please note that customs duties may apply depending on your country.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay for a secure checkout experience.